Responsible Gambling at Ruby Fortune NZ
Ruby Fortune Responsible Gambling: Safer Play Tools for New Zealand Players
Ruby Fortune is intended for adults aged 18 and over who want to enjoy pokies and casino games as entertainment. Every account holder can set boundaries that keep play within their own comfort zone, before a session starts and at any point afterwards.
This page explains what the safer-gambling tools do, how self-exclusion works, how to set a limit step by step, where to find each tool in your account, the warning signs worth knowing, and where to get free, confidential help in New Zealand.
What Safer-Gambling Tools Are For
These tools exist to put you in control of your own spending, time and account access, on your own terms. None of them require a reason, and none of them affect your ability to withdraw funds already in your account.
- Deposit, loss and session-time limits cap what you can spend or how long you play, before you reach for your card.
- Reality checks interrupt play with a plain on-screen reminder of elapsed time, so a session never runs on autopilot.
- Self-exclusion closes account access completely for a period you choose, with no way to reverse it early.
Every tool is opt-in and sits in your account settings. Support staff can talk you through any of them, but only you can activate a limit or an exclusion.
Self-Exclusion: What It Means and How It Works
Self-exclusion is the strongest tool available. It closes your Ruby Fortune account for a period you set, during which you cannot log in, deposit, or receive marketing emails or promotions of any kind.
How to request self-exclusion
Contact support by live chat or email and ask for self-exclusion. You will be asked to confirm the request, and the exclusion is then applied to the account, not just the device you are using.
What happens during the exclusion period
- Login is blocked for the full period, with no early reversal at your own request.
- Marketing communications stop for the duration of the exclusion.
- Any funds already in the account remain withdrawable through support.
After the exclusion period ends
Access is not automatically restored once a self-exclusion period finishes. You need to contact support directly, and reinstatement is handled as a deliberate, separate step rather than a default.
Setting a Deposit, Loss or Time Limit
Limits are set from within your account and take effect immediately. Reducing a limit applies straight away; increasing one takes effect only after a cooling-off period, so a low moment can't be undone in the heat of it.
- Log in to your Ruby Fortune account.
- Open your account or cashier settings menu.
- Select the safer-gambling or responsible-gambling section.
- Choose the limit type: deposit, loss, or session time.
- Enter the amount or duration and confirm.
- Contact support if you want to lower a limit sooner, or to understand the cooling-off period before an increase applies.
If you are unsure which limit suits your play, live chat support is available 24/7 to walk through the options with you, no judgement involved.
Safer-Gambling Tools at a Glance
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps how much you can add to your account over a set period | Account settings, safer-gambling section |
| Loss limit | Caps how much you can lose over a set period, regardless of deposits made | Account settings, safer-gambling section |
| Session time limit | Ends or flags a session once a set amount of time has passed | Account settings, safer-gambling section |
| Reality check | Shows an on-screen reminder of elapsed session time at set intervals | Account settings, notifications |
| Self-exclusion | Closes account login and marketing for a chosen period, with no early reversal | Contact support via live chat or email |
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually, and it doesn't always look dramatic from the outside. Being honest with yourself about these signs early makes the tools above far more useful.
- Spending more time or money on pokies than you planned, repeatedly and not just once.
- Chasing losses by depositing again to try to win back what's gone.
- Hiding the amount of time or money spent from family, whānau or friends.
- Feeling irritable, anxious or low when you try to cut back or stop.
- Borrowing money, selling things, or missing bills to fund play.
- Neglecting work, study, sleep or relationships because of gambling.
Noticing even one or two of these in yourself, or in someone close to you, is reason enough to reach out. Help is free, confidential and available whether or not you plan to keep playing.
Where to Get Help in New Zealand
Support is available locally, at no cost, separate from Ruby Fortune's own account tools. You can use these services whether you play here, elsewhere, or not at all.
- Gambling Helpline NZ: call 0800 654 655, free and confidential, 24/7.
- Text support: text 8006.
- Online information and self-help resources: safergambling.org.nz.
You can also ask Ruby Fortune support to help you activate a limit or self-exclusion while you wait to speak with the Helpline, or alongside that call.
Frequently Asked Questions
Can I lower a deposit limit immediately if I change my mind?
Yes, reducing a deposit, loss or time limit takes effect straight away once confirmed in your account settings. Increasing a limit is different, it only applies after a cooling-off period, so a quick change in the moment cannot undo caution set earlier.
What happens to my account balance if I self-exclude?
Funds already in your account remain yours and stay withdrawable through support during a self-exclusion period. The exclusion blocks login, deposits and marketing, but it does not remove access to money already held in the account.
Can I end my self-exclusion early if I feel ready?
No, self-exclusion cannot be reversed early once it's active, by design. It runs for the full period you chose, and access is only reconsidered after that period ends, through a direct request to support rather than automatically.
Is the Gambling Helpline only for people who are already addicted?
No, the Gambling Helpline (0800 654 655) is free and confidential for anyone with concerns about their own or someone else's gambling, at any stage. You don't need to be in crisis to call, and support is available around the clock.
Do I need a reason to set a limit or ask for self-exclusion?
No, you never need to give a reason to set a deposit, loss or time limit, or to request self-exclusion. These tools are opt-in and available to every account holder simply by asking support or adjusting account settings.
Who can use these safer-gambling tools?
Only account holders aged 18 and over, which matches the minimum age to hold a Ruby Fortune account at all. If you are under 18, these tools and this account are not available to you under any circumstance.